Non-Emergency Line & 911

When should I call 9-1-1?

9-1-1 should only be used when reporting a crime in progress or an emergency. An emergency is a situation that threatens human life or property and demands immediate attention. Some examples of when you should call 9-1-1:

  • Medical emergencies
  • In progress verbal or physical fights
  • Sexual assaults
  • Burglaries or robberies in progress or just occurred
  • Domestic violence or child abuse incidents
  • Vehicle accidents with injuries or possible injuries
  • Driving under the influence of alcohol or drugs
  • Suspicious circumstances that could pose a threat to persons or property
  • Fire or explosions

If you are reporting a crime that is in progress or has just occurred, there are questions the dispatcher may ask while officers are being dispatched. Please try to remain calm and stay on the line until the dispatcher says you can hang up. These additional questions will not delay a response, and in many cases will give officers a better chance of apprehending suspects.

Questions to expect when you call 9-1-1:

  • What is the address of your emergency?
  • What are you reporting? What is your name and phone number?
  • When did this occur?
  • Who is involved?
  • Why or what provoked the incident?
  • Are there any weapons involved? If so, what kind?
  • Does anyone need medical attention?